AI Ozil Goal generation help

Your photo will not upload

Use one JPG, PNG or WebP under 10 MB. Each side must be at least 300 and at most 4,096 pixels, with no more than 9,000,000 pixels in total (9 MP); the width-to-height ratio must be between 0.4 and 2.5. An image that cannot be decoded is rejected even if its extension looks correct. Resize or export the file in one of the supported formats, then choose it again.

Only one image is needed. Use a single clearly visible subject. The photo stays in your browser until the generation workflow uploads it. You can replace or remove it before submitting.

Your credits cannot be checked

Wait for your guest or signed-in session and balance to load. If the balance request fails, the generator should not submit a video. Try the balance check again. Check pricing when you need more credits: 100 for Standard or 200 for HD.

You refreshed during submission

The browser keeps the request ID for your guest or signed-in identity. On return, the generator checks that ID. If no task was reserved, recovery fences the old request without charging and unlocks a new submission. If a task exists, it continues with that task.

If recovery cannot finish, retry the existing-request action or contact support. Do not start another request just to test whether the first went through. Switching devices or clearing browser storage may remove the local request pointer; include the task ID when contacting support.

The task failed

Confirmed failed or rejected tasks return reserved generation credits. A successful render that does not look how you hoped is not automatically a failed task. Changing your photo and making a new render consumes credits again.

The video is still being saved

A provider result is not shown as downloadable until the service has saved it. A delivery retry checks and saves the same video, rather than buying another generation. Use the task-status check when offered. Contact support with the task ID if the issue remains.

You cannot download

Use the same browser session or signed-in account that created the task and retry the download. You need a completed, saved task. Download requests verify ownership. Your browser may need enough free storage for the MP4; the service does not provide another format.

Return to the Ozil Goal generator.

Recover purchased credits

Open credit recovery and enter the payment email from your Waffo purchase. The service trims spaces, ignores letter case and matches server-verified, settled payments with recorded credit grants. A match makes the remaining purchased credits available in your current browser; eligible guest purchases with that email contribute to the same available balance. It does not recharge or transfer credits. A matching balance may be zero if all credits have been spent. If no eligible settled payment matches, the page reports that no record was found.

No recovery email or verification code is sent, and mailbox ownership is not checked. Anyone who knows the payment email can access and spend that balance. Recovery shares credit access only: past photos, videos, tasks and order details stay with their original identity. It does not sign you in as that identity. For unresolved billing issues, contact support with the order reference.