Contact & support

Email support and report content

Email support@aiozilgoal.org for general help, billing or refund questions, privacy requests, and reports of unsafe content, impersonation or infringement. You do not need an account to email us. Include the relevant order or task ID, URL and a short description; do not attach illegal content.

Content reports: response and review timetable

The following commitments apply to content reports and appeals, measured from receipt:

• First response: a human response within 2 business days, acknowledging receipt and requesting any information needed to identify or assess the content.
• Outcome notice: within 7 business days, we notify you of the review outcome and any action taken, or explain why no action is warranted. Details may be limited to protect privacy or meet legal obligations.
• Complex cases: if additional evidence or third-party cooperation prevents completion within 7 business days, we explain the delay and provide an expected completion date within that same deadline. We then send a progress update at least every 5 business days until we communicate the outcome.

Business days are Monday through Friday in Beijing time (UTC+8), excluding public holidays in China. Reports involving suspected child exploitation, non-consensual intimate content or an immediate safety risk receive priority review.

We assess reports against our Acceptable Use Policy in the Terms of Service and available task records. Depending on the concern, we may issue a written warning, require the reported use or distribution to stop, or pause new submissions while addressing a serious issue. If you disagree with a decision, reply with the task or report reference and your reasons for reconsideration. The same timetable applies from receipt of your appeal.

Contact support from your account

If you have signed in, use the support ticket page to send a private message about your account, purchase, uploaded image, or generation task. You will need to sign in. Tickets associate your question with the account that owns the task.

Include your task ID, approximately when you started it, the quality you chose, and the issue you see. For a payment question, include the order ID and payment provider. Do not send your password, full card details, API keys, or unrelated personal information.

Before submitting a ticket

Read generation help for invalid images, credit checks, refresh recovery and downloads. If a submission is uncertain, use the existing-request check rather than starting a second paid request. Keep the task ID while asking for assistance.

Image or video deletion requests

Email the support address above, or submit a ticket if you have a signed-in account, and specify the files or task IDs you want removed. We may need to verify ownership. Publicly posted copies and third-party caches may require separate removal requests to those services. There is no promised automatic deletion interval.

Product and policy information

See About AI Ozil Goal, pricing, the Privacy Policy, and Terms of Service. Return to the Ozil Goal generator to create a video.